Shipping & Returns
Orders can take up to 2 business days to be processed and shipped. Please note, we do not ship and/or deliver on weekends. All orders received after 12pm PST on Friday will be shipped the following Monday. Once your order is prepared for shipment you will receive a confirmation email with your tracking information. We are not responsible for packages shipped to the incorrect address entered by the customer.
Free Standard Shipping is offered on all orders over $100 via correos or MRW. Shipments can take 1-10 business days, depending on location.
Express shipping options are available (2 business day and overnight). Charges are based on delivery location and will be calculated at checkout.
Shipments may take longer during holidays.
For any questions, please contact us at: info@phenotype-premium.com
Returns
Returns are accepted within 15 days of receipt. For a full refund, items must be returned unopened/unused, with tags, in their original packaging. Sale items are not eligible for returns.
To return an item, please email a return request with your order number in the subject line RETURNS at info@phenotype-premium.com In your note please include the following:
- Name
- Date of purchase
- Reason for return
After you reach out to us, our customer service team will respond with a return authorization (RA) number and a shipping address. All returns must be approved and have an RA number.
When preparing the return, please include the following:
- Original invoice
- RA number and/or return approval email
Shipping costs for online returns are the responsibility of the customer. We recommend that you use a shipping method that provides a tracking number, as we are not responsible for return shipments that aren?t delivered to our warehouse.
You will receive an email confirmation once your return has been processed. Refunds will be credited to the credit card you used in making the applicable purchase. Please allow 7-10 business days for the transaction to post.
We do not offer exchanges.